Frequently Asked Questions (FAQ)

We're here to make your shopping experience as smooth as possible. If you can't find the answer you're looking for, please contact our customer support team.

Shipping Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and shipping method selected at checkout.

How can I check my order status?

Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Do you offer international shipping?

Shipping availability depends on your location. Available shipping options will be displayed during checkout.

What should I do if my package is delayed?

Occasionally, shipping delays may occur due to carrier issues or high shipping volumes. If your package has not arrived within the expected timeframe, please contact us and we'll be happy to assist.

Sizing Questions

How do I choose the correct size for my baby?

We recommend referring to our Size Guide available on each product page. If your baby is between sizes, we suggest choosing the larger size for added comfort and longer wear.

Are your sizes true to age?

Our sizing is based on average baby growth measurements. Since every child grows differently, we recommend checking the size chart before placing an order.

What if I order the wrong size?

If the item is eligible for exchange, please contact us as soon as possible and we'll help you with the exchange process.

Returns & Exchanges

What is your return policy?

We accept returns within a specified period after delivery, provided the items are unused, unworn, and in their original condition with tags attached.

How do I request a return?

Contact our customer support team with your order number and reason for return. We'll guide you through the process.

Can I exchange an item?

Yes, eligible items may be exchanged for a different size or product, subject to availability.

When will I receive my refund?

Once your returned item has been received and inspected, refunds are typically processed within a few business days. Processing times may vary depending on your payment provider.

Order Tracking

How can I track my order?

After your order ships, you'll receive a tracking number via email. You can use this tracking number to monitor your shipment's progress.

I haven't received my tracking information. What should I do?

Please check your spam or junk folder first. If you still haven't received it, contact our support team and we'll assist you.

My tracking information shows delivered, but I haven't received my package.

We recommend checking with family members, neighbors, or your local delivery carrier first. If you're unable to locate your package, please contact us for assistance.